FAQ’s & Policies

When will I receive my order?

Current production time is 1-3 business days from payment to shipmentOur production times are not affected by COVID-19, but please be aware that shipping companies may experience delays as a result of nationwide Covid-19 impacts. Thank you for checking out Okihana!

I have a problem with my order – what do I do?

Please send us a short description of the error, pictures, and order number within 30 days after receiving the order. Send it to okihanashop@gmail.com

Do you accept returns?

We do not accept returns. Please check in with the size guide available in the product description to make sure you order a correct size.

If received product is damaged –  send us a short description of the error, pictures, and order number within 4 weeks after receiving the order. Send it to okihanashop@gmail.com

Can I cancel my order? / Can I make changes to the order?

All orders are final – we cannot cancel orders once they have started production. 

It’s past estimated delivery date and I haven’t received my order yet.

Please check in with your local post office – in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address – we’ll help.

Make sure you report the problem within 4 weeks after estimated delivery time – If reported outside ot the the time frame, unfortunately, we will not be able to help with locating the order.

Get in touch with us – okihanashop@gmail.com

Order is marked as delivered – but not there.

In the rare cases that a shipment is marked as delivered by the courier, but the recipient have yet to receive it – we would not cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient’s address.

Any other questions?

Get in touch with us – okihanashop@gmail.com

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