1. Information we collect
What information do we collect from Users?
We collect the following data to confirm your identity, contact you, invoice you, and otherwise provide our Services.
- Name, surname, company name
- Shipping and billing address
- Email address and phone number
- Payment details
- IP address and device data
- Other information that you share with us while using our Services or during checkout
We collect the above-mentioned personal data when the User uses or accesses our Services, places an order, or signs up for an account on our website.
Upon starting to use our Services or when you subscribe to our blog or newsletters, we may process your email address to send you informative materials. At any point in time you can unsubscribe from receiving the above-mentioned information in our email footers and through your notification settings on Okihana.
Upon visiting our website, requesting customer support, or subscribing to our blog, we may collect and process the following information related to you.
What information do we collect from website visitors?
To provide you with a better customer experience and to improve our Services, we may collect the following information about:
- Your device and browser
- Your IP address
To ensure a smooth customer support experience, we process information that you provide on our website (eg. in chat or on the comment section of our blog), in emails, or through other means of communication you have used. For this purpose, we may process:
- Your name
- Email address
- Website address
- Any information that you share
- IP address
We use this information to provide and enhance our Services and answer any questions you may have.
2. Sharing personal data with third parties
In order for Okihana to provide you with our Services, we work with third parties with whom we may share personal data to support these Services. Your personal data may be shared with third parties who provide hosting and server co-location services, communications and content delivery networks, data and cyber security services, billing and payment processing services, fraud detection and prevention services, web analytics, email distribution and monitoring services, session recording services, marketing services, our legal and financial advisors, among others (together – “Third Party Service Providers”). The Third Party Service Providers may only receive the minimum amount of personal data necessary, depending on their particular roles and purposes in facilitating and enhancing our Services and business, and may only use it for such purposes. We will only share personal data to Third Party Service Providers that have undertaken to comply with obligations set out in applicable data protection laws.
Okihana remains responsible for the processing of personal data carried out by Third Party Service Providers that Okihana has engaged with for respective data processing in accordance with applicable laws.
In certain circumstances, we may also be required to share information with third parties to conform to legal requirements or to respond to lawful requests by public authorities as well as to protect our, or a third party’s, lawful interests.
3. Retention periods
We may retain your personal data, as well as your Customers’ information, for as long as your relationship with us is active by having an account, or as otherwise needed to provide you our Services.
After terminating your relationship with us by deleting your Okihana account or otherwise ceasing to use our Services, we may continue to store copies of your and your Customers’ personal data as reasonably necessary to comply with our legal obligations, to prevent fraud and abuse, to enforce our agreements, and/or to protect our legitimate interests.
4. Information security
We seek to use reasonable organizational, technical, and administrative measures to protect the confidentiality, integrity, and availability of personal data. Unfortunately, no data transmission or storage system is guaranteed to be 100% secure, therefore we cannot guarantee absolute security of information. We encourage you to take care of the personal data in your possession that you process online and set strong passwords for your Okihana account, limit access of your computer and browser by signing off after you have finished your session, and avoid providing us with any sensitive information whose disclosure you believe could cause you substantial harm.
Okihana have committed to confidentiality obligations and shall not access or otherwise process your personal data without your authorization if it’s not for the purposes of providing you our Services.
5. International transfers of data
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.