If you notice an issue on the products or anything else on the order, please submit a problem report by sending an e-mail to: firstname.lastname@example.org
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
Returned by Customer – Please contact us before returning any products. We do not refund orders for buyer’s remorse, and size exchanges.
Claims to the Carrier – It is your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case Okihana will not make any refunds and will not resend the Product.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.